Outstanding Personalized Customer Service

Tired of calling the lab directly and being put on hold for 20 minutes just to speak to someone about a result? When you deal directly with a TPA, you will get a live person on the phone right away. We will call you by name and not ask you for your 8-digit account number in order to answer a question. Your needs will be immediately addressed and you won't get the run around of having to speak to a supervisor.

Flexible Reporting Options

Are you happy with your current way of receiving results? Do you wish different departments could have access to certain accounts? Or possibly have the negatives go to this person, and the positives to another person? All of these can happen with a TPA. You can receive results by phone, fax, email, raw data transfer into your current software, or secure Website.

Alternative Testing Methods

Urine drug screening is the most common form of drug screening, but not always the best. In order to maximize the effectiveness of your drug free workplace program, sometimes a combination of urine, hair and saliva methods is best. We are going to help you find the best mix, and not just share with you information about the tests that only one lab can perform.

Myriad of Laboratory Choices

You will not be locked into a particular lab. By using a combination of different labs, you maximize your collection site network and are able to utilize regional labs more effectively. Regional labs offer a quicker turnaround time than the national labs.

Out of Network Collection Site Look Up

Is that collection site too far away or is the wait time too long? Never again will you be "forced" to use a collection site that is not 100% convenient for you, just because it is in network. We maintain a network of over 10,000 collection sites and have the availability of using any of them for you, regardless of primary lab choice.

Independent Review of All Drug Test Results

The MRO's office is the gatekeeper and your safeguard for accurate and reliable results. Why would you want to assume the risk of reporting results, some of which are positive, without a licensed trained doctor reviewing the lab's work, and contracting the donor as needed? Results you are given that are signed off on by the MRO are legally defensible documents.

Easy Account Setup

It is so easy to set up a new account of yours or make changes to an existing one. We use an EZ Setup Sheet that only takes 30 seconds to fill out, and can be faxed, emailed, or by using our new Client Zone for online setup. Your new account will be set up in minutes, and forms will be printed the same day. By utilizing, your house forms, your client can start testing the same day as well.

Written Policy Reviews

Do you have standard polices you use for your clients? Do you have different ones if they have DOT covered employees or government workers? What if they want that state insurance discount? We have standard policies that can be purchased and you can reuse, or we can provide your back office with all policy rewrites and new policies. We can take existing policies and review them for up to date accurate information. Most current policies do not address negative dilute specimens, who pays for a retest of a specimen, or the cutoff levels for opiates being raised to 2000 ng/mL from 300 ng/mL.

Random Testing Management

Many companies have started doing random drug screening. We have state-of-the-art random computing software that allows your clients to have people chosen at any frequency and at any testing rate. This is a great way to increase the monthly testing volume of your clients and statistics show a random testing program is a successful piece of a total drug free workplace program.

Turnkey DOT Compliance Program

If you have any clients that are regulated under the Department of Transportation, they must be doing drug screening. Truck Drivers, airline workers, etc are all required to be under a drug free program. We offer full turnkey compliance packages for every DOT mode. Clients of yours who regulated by DOT that are not doing this testing are subject to thousands of dollars in fines. We can have them in total compliance in less than 48 hours.

State and Federal Regulations Updates

How can you be expected to keep track of the different laws in every state? In the coming years, there will be Federal changes dealing with alternative specimen options including hair, sweat and saliva. Instant testing may become accepted in certain situations. We can keep you abreast of all meaningful changes that you will be able to pass a long to your clients. This is one of the areas that you don't charge your client extra for, but will be one of the reasons why your clients stay with you.

Supervisor Training Resources

You are already selling your clients drug testing, why not up sell with other auxiliary items? Supervisor training is a major part of a successful drug free workplace program. We have 3 main resources that you can pull from in order to provide training to your clients and make more money. They include video training packages, online or CD-ROM based trainings, or a live seminar. All of these are sold to you at wholesale reseller pricing with plenty of room for markup.

Access to Employee Assistance Programs

The goal when drug screening is not to find out who's using and fire them, it is to get them help. We have access to thousands of treatment providers all over the country. This is a great added service to your clients; showing them that you care about their employees and need to help people. You and your clients are not required to pay for any of this. Giving out local and national resources doesn't cost you anything, and the return is big.

Blind Specimen Audits of Laboratories

Laboratories sometimes make mistakes. We routinely send specimens spiked with illegal drugs, and test the labs to make sure their machines are working properly. When results get challenged, the calibration of the lab's testing machines is always challenged. Submitting blind specimens is a way we make sure the labs do their jobs correctly.